Sheikh Nazmul Islam

MudiiMart | Cumilla, Bangladesh

• Identify and resolve hardware and software issues promptly.
• Prioritize and manage support requests efficiently to minimize downtime.
• Provide service, ensuring end-users feel supported and satisfied.
• Maintain accurate records of technical issues and solutions for reference.
• Promote and uphold security protocols, safeguarding data and systems.
• Work closely with colleagues to tackle complex technical challenges.
• Offer effective assistance to remote users, ensuring seamless operations.
• Educate end-users on technology usage to enhance productivity.
• Perform routine hardware upkeep to prevent disruptions.
• Manage software updates to improve security and functionality.

BREB | Cumilla, Bangladesh

• Assisted customers with electricity-related inquiries, billing, and account management.
• Explained billing details and payment options and resolved discrepancies.
• Guided customers through service setups and disconnections, coordinating with technical teams.
• Provided basic technical support for outages and meter issues; escalated complex problems.
• Advised customers on energy-efficient practices and appliances.
• Addressed complaints, ensured regulatory compliance, and maintained accurate records.
• Collaborated with internal teams for comprehensive customer support.
• Stayed updated with industry trends and best practices.

Amazon | Prague, Czech Republic

• Route planning and optimization.
• Freight management and coordination.
• Compliance and regulation adherence.
• Cost management and budgeting.
• Continuous improvement and risk management.